Coker Service Inc.
Customer Service/Scheduler
Villa Park, Illinois•Full-time
$18 - $25 hourly
$18 - $25 hourly
About the Job
Organize and facilitate the schedule of work to be completed through dispatching of service technicians.
Duties:
- Schedule Technicians for Service Calls.
- Communicate the schedule to customers and technicians.
- Plan Preventative Maintenance schedules for various customers and equipment.
- Update customers on status of calls.
- Coordinate with other departments to ensure the technician is prepared to service the equipment.
- Coordinate service techs to meet customer deadlines.
- Answer Customer Service calls.
- Create work orders.
Skills:
- Proficient use of Windows operating system.
- Proficient Map skills.
- Proficient use of Google Apps for Business.
- Exceptional customer service skills.
- Ability to thrive and keep a positive attitude in a high-tempo, stressful environment.
- Ability to coordinate schedules of 20+ technicians covering territory of multiple states.
- Familiarity with CAD (computer-aided dispatch) systems.
- Exceptional ability to visualize geographical data and efficiently route techs using computer mapping software.
- Must be able to devise plans of action while be willing and able to adjust plans regularly to keep pace with an ever‐changing service landscape.